Shipping costs are calculated based on the weight of the package. For all orders to be delivered in mainland France and Europe. and the rest of the world.
After payment verification, your order is processed immediately by Relais Gourmet. You will be delivered to the address of your choice within an average of 3 to 5 days after your order is confirmed. We use the La Poste service (Colissimo or Colissimo International).
You can be delivered within 48 hours if the order is placed before 9 AM by calling us at: (+33) 05.40.07.07.65.
Contact us for delivery rates by email or phone. We use DHL Express International or Chronopost International as our express delivery service.
We deliver our products worldwide.
All you have to do is place your order in using our secure form. Relais Gourmet guarantees you the reliability of our commercial offer and the security of our Relais website. Gourmet.
We take on all the risks associated with shipping.
In case of damage, contact our customer service and we will
refund the full amount of your purchase (including shipping costs).
included) in accordance with our terms and conditions of sale. However,
we cannot be held responsible for any potential degradation
of the product due to the recipient’s absence at the time of delivery.
We can deliver to you within 48 hours across all of Europe.
For any order placed before 9 AM (except on Saturdays, Sundays, and public holidays). To do so, call us directly at: (+33) 05.40.07.07.65.
Delivery locations and times
Delivery to the relevant countries will be carried out by Colissimo in France and Europe within approximately 5 to 8 business days after the order confirmation. Outside of Europe, we ship with transport and logistics companies (expect between 8 and 20 business days). These times are provided as an indication. No compensation can be requested from Relais Gourmet in the event of a potential delay in delivery. In case of the recipient’s absence at the time of the package delivery, Relais Gourmet cannot be held responsible for any damage that may occur to the products, or failure to collect by the recipient.
Refund and replacement
Our customers are committed to strictly adhering to the terms and conditions of product storage, as well as the expiration date. indicated on the packaging. It is the recipient’s responsibility to check the quantity and condition of the products at the time of receipt. In case of non-compliant delivery, a complaint must be made in writing to Relais Gourmet within 24 hours of delivery. For For more information about our “Satisfaction Guaranteed or Money Back” policy, please refer to our page about this guarantee. All disputes and claims will fall under the jurisdiction of the competent courts of Bayonne (France).
14 rue Burugoria
64700 Hendaye (Basque Country) – France
Tel: (+33) 05.40.07.07.65 (local call price)
Siret Bayonne: 482415015
Intra VAT number. : FR13482415015
Gastronomic House in the Basque Country since 2004
