FAQ

📌 Welcome to our Frequently Asked Questions

Here you’ll find answers to the most frequently asked questions about our products, commitments, orders, deliveries and much more.
At Relais Gourmet, transparency and quality are our priorities.
Don’t hesitate to contact us if you can’t find what you’re looking for!

How can I contact you?

You can contact us at any time by

Mail to ya******@re***********.com.
Telephone: for a faster response, you can also call us on (+33) 05.40.07.07.65, especially for urgent express deliveries.

What are the service hours?

Our customer service is available 24/7 by email.

Requests received outside office hours are processed as quickly as possible. For telephone calls, we recommend Monday to Friday, 9am to 6pm.

Do the products contain additives or preservatives?

No, all our products are 100% natural, with no additives, preservatives or colorants. We prefer artisanal recipes and high-quality ingredients.

Are your products made in France?

Yes, our products are made in France

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Where do your products come from?

Our creations, like our artisanal Foie Gras, are sourced from producers in the South West of France, with a particular focus on specialities from the Basque region.

In compliance with IGP Sud-Ouest standards, our products contain no additives, preservatives or colorants, and reflect our commitment to the quality andauthenticity of local culinary traditions.

Find out more aboutRelais Gourmet’s excellence in craftsmanship

Do the boxes have an expiry date?

Each product in each box has an expiry date specified on the packaging.

I would like more information on product preservation

What ingredients are used in your Foies Gras?

At Relais Gourmet, we’re proud to offer Foies Gras made with 100% natural ingredients. Our recipes mainly include duck foie gras, salt and pepper.

Some products may contain additional ingredients for specific flavors, such as sake or sweet onion, always without additives, preservatives or colorants. This approach guarantees an authentic, tasty product that respects the culinary traditions of the Basque Country.

Find out more about Relais Gourmet’s excellence in craftsmanship

How to order on our website ?

To order from RelaisGourmet.com, simply select your favorite gourmet products and add them to your basket. Once you have made your selection, click on “Confirm my order” and follow the payment steps via our 100% secure interface. As soon as payment has been confirmed, your order is registered and processed immediately.

What payment methods do you accept?

Relais Gourmet accepts only one method of online payment:credit card (Visa, Mastercard, CB), via our secure payment module.

Can I change or cancel an order?

You can modify or cancel an order within 24 hours of validation, provided it is not yet in preparation.

To do so, please contact our customer service department:

email to ya******@re**********.com
telephone: 05 40 07 07 65

We will consider your request as soon as possible.

What are the delivery times and costs?

We offer a delivery option:

Standard: delivery within 3 to 5 working days.
Shipping costs vary according to total weight and destination, and are calculated automatically at checkout.

Do you deliver internationally?

Yes, we offer international delivery to many countries.

Delivery times vary according to destination, generally between 4 and 8 working days. The rate is automatically adjusted according to geographical area and package weight.

What should I do if my parcel is damaged?

If your parcel arrives damaged or incomplete, please take a photo and contact us immediately at

ya******@re***********.com
05 40 07 07 65

We will offer you either a full refund or a new shipment at no extra cost.

How to store products

Each product has its own storage instructions on the packaging. As a general rule :

Before opening: Store your gourmet products for 3 years at room temperature, away from light and humidity (ideal for dry products).
After opening: Refrigerate and consume within 15 days (for fresh or delicate products such as foie gras).

Our advice:

Storage of gourmet products: Store unopened products in a cool, dry place.
Keep products cool: Use an airtight tin after opening to preserve aromas.

If in doubt about the shelf life of a product, contact our customer service department for personalized storage advice.

telephone 05 40 07 07 65

mail: ya******@re***********.com

How do I return an unsatisfactory product?

In the event of dissatisfaction, you can request a return within 48 hours of receipt. Please contact us at ya******@re***********.com or 05 40 07 07 65, specifying the reason for the return.

Products must be returned in their original condition for validation and processing.

What are the refund conditions?

Refunds are made within 14 working days of receipt of the returned product and validation of its condition. The refund includes the price of the product as well as shipping costs if the return is justified. A confirmation will be sent to you by email.

For further information, please contact us:

by e-mail: ya******@re**********.com
by phone: 05 40 07 07 65

Can I personalize a gift box?

Yes, you can personalize your gift boxes according to your desires: choice of products, personalized message, careful packaging. Contact our customer service department to put together a unique box, ideal for a corporate gift or personal attention.

How do I leave a Google review?

We thank you for your order and are delighted that you were satisfied with our products.

To share your experience with other gourmets, you can leave a review on our Google page. Your feedback is invaluable and helps spread the word about the quality of our products.

Thank you for your support!