We deliver our products worldwide.
We assume all risks associated with the transport of your order. In case of damage, contact us, and we will refund the full amount of your purchase, including shipping costs, in accordance with our terms and conditions.
We can deliver within 48 hours across Europe for all orders placed before 10 a.m. (except on Saturdays, Sundays, and public holidays). To use our express delivery service, call us directly at (+33) 09 51 76 13 60.
Delivery in France and Europe is carried out by Colissimo within approximately 5 to 8 business days after order confirmation. Outside Europe, we ship with transport and logistics companies. You should therefore allow between 10 and 20 business days. These delivery times are given as an indication, and no compensation can be claimed from Relais Gourmet in the event of a delay.
Our return policy is simple: we accept returns of all new items within 15 days. Any returned product must be in its original packaging and accompanied by proof of purchase. We do not accept returns of items that do not conform to their original condition, specifically products that have been consumed by more than 15% of their initial total weight.
14 rue Burugoria
64700 Hendaye (Basque Country) – France
Tel: (+33) 05.40.07.07.65 (local call price)
Siret Bayonne: 482415015
Intra VAT number. : FR13482415015
Gastronomic House in the Basque Country since 2004