{"id":60939,"date":"2025-12-23T04:46:31","date_gmt":"2025-12-23T04:46:31","guid":{"rendered":"https:\/\/strange-jennings.213-136-85-46.plesk.page\/faq-help\/"},"modified":"2026-04-02T00:11:34","modified_gmt":"2026-04-02T00:11:34","slug":"faq-help","status":"publish","type":"page","link":"https:\/\/relaisgourmet.com\/en\/faq-help\/","title":{"rendered":"FAQ \/ Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"60939\" class=\"elementor elementor-60939 elementor-6047\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17352d9 e-flex e-con-boxed e-con e-parent\" data-id=\"17352d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-ekitparallax=\"{&quot;ekit_section_parallax_bg&quot;:&quot;yes&quot;,&quot;ekit_section_parallax_bg_speed&quot;:0.5,&quot;elementor_lazy_load&quot;:&quot;1&quot;}\" class=\"elementor-element elementor-element-491c6b4 e-flex e-con-boxed e-con e-child\" data-id=\"491c6b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-75ea445 e-con-full e-flex e-con e-child\" data-id=\"75ea445\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc6b01e at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"cc6b01e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d07352 elementor-invisible elementor-widget elementor-widget-soilux-breadcrumb\" data-id=\"2d07352\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"soilux-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb-trail breadcrumbs\"><ol class=\"trail-items\"><li class=\"trail-item trail-end\"><a href=\"https:\/\/relaisgourmet.com\/en\/\" rel=\"home\"><span>Home<\/span><\/a><\/li><\/ol><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-272f0c5 e-flex e-con-boxed e-con e-parent\" data-id=\"272f0c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7364ac5 e-con-full e-flex e-con e-child\" data-id=\"7364ac5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a2b1dbe e-con-full sticky-column e-flex e-con e-child\" data-id=\"a2b1dbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2370f7e e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"2370f7e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb2a0ad service-category-list elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fb2a0ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-1\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"currentColor\"><path d=\"M10.0035 3.40804L1.41153 12L0 10.5885L8.59096 1.99651H1.01922V0H12V10.9808H10.0035V3.40804Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Our products<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-2\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"currentColor\"><path d=\"M10.0035 3.40804L1.41153 12L0 10.5885L8.59096 1.99651H1.01922V0H12V10.9808H10.0035V3.40804Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Orders &amp; Payments<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-3\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"currentColor\"><path d=\"M10.0035 3.40804L1.41153 12L0 10.5885L8.59096 1.99651H1.01922V0H12V10.9808H10.0035V3.40804Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Delivery &amp; Shipping<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-4\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"currentColor\"><path d=\"M10.0035 3.40804L1.41153 12L0 10.5885L8.59096 1.99651H1.01922V0H12V10.9808H10.0035V3.40804Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Storage &amp; Returns<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-5\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"currentColor\"><path d=\"M10.0035 3.40804L1.41153 12L0 10.5885L8.59096 1.99651H1.01922V0H12V10.9808H10.0035V3.40804Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Support &amp; Contact<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df8dbf9 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"df8dbf9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:100}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3417c1 elementor-widget elementor-widget-soilux-elementor-template\" data-id=\"e3417c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"soilux-elementor-template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3060\" class=\"elementor elementor-3060\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-a622090 e-con-full sidebar-cta-box e-flex e-con e-child\" data-id=\"a622090\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6308877 at-shiny-glass-effect sidebar-cta-image at-image-animation at-animation-image-none elementor-widget elementor-widget-image\" data-id=\"6308877\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/relaisgourmet.com\/wp-content\/uploads\/2025\/12\/faq-yaqueche-2-relais-gourmet.webp\" class=\"attachment-full size-full wp-image-63037\" alt=\"\" srcset=\"https:\/\/relaisgourmet.com\/wp-content\/uploads\/2025\/12\/faq-yaqueche-2-relais-gourmet.webp 250w, 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data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-left text- icon-lef-right-aligin elementor-animation-   \">\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    Une question subsiste ?                <\/h3>\n                        \t\t  \t<p>Yaqueche reste \u00e0 votre disposition pour vous accompagner personnellement. Contactez moi!<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b85a7f6 ekit-equal-height-disable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"b85a7f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"tel:+(123)%20456-789\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-left text-left icon-lef-right-aligin elementor-animation- media  \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  text-center\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"currentColor\"><mask id=\"mask0_1301_59\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"24\"><path d=\"M24 0H0V24H24V0Z\"><\/path><\/mask><path d=\"M18.9677 14.8676C18.4763 14.356 17.8837 14.0825 17.2556 14.0825C16.6326 14.0825 16.0348 14.351 15.5232 14.8626L13.9226 16.4581C13.7909 16.3872 13.6592 16.3214 13.5326 16.2555C13.3502 16.1644 13.178 16.0782 13.0311 15.9871C11.5317 15.0348 10.1691 13.7938 8.86229 12.188C8.22911 11.3877 7.80362 10.714 7.49464 10.0302C7.91 9.65028 8.29496 9.25518 8.6698 8.87528C8.81163 8.73345 8.95346 8.58656 9.09529 8.44473C10.159 7.381 10.159 6.00322 9.09529 4.93949L7.71245 3.55665C7.55542 3.39962 7.39333 3.23753 7.24137 3.07544C6.93745 2.76139 6.61833 2.4372 6.28908 2.13328C5.79774 1.64701 5.21016 1.38867 4.59218 1.38867C3.97421 1.38867 3.3765 1.64701 2.86996 2.13328C2.86489 2.13835 2.86489 2.13835 2.85983 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22.2248 8.44933 22.6249 10.8098C22.6807 11.1441 22.9694 11.3771 23.2986 11.3771C23.3392 11.3771 23.3746 11.3721 23.4151 11.367C23.7849 11.3113 24.0382 10.9567 23.9723 10.587Z\"><\/path><\/svg>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    T\u00e9l\u00e9phone                <\/h3>\n                        \t\t  \t<p>+33 05 40 07 07 65<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3e5d1e ekit-equal-height-disable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"d3e5d1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"mailto:yaqueche@relaisgourmet.com\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-left text-left icon-lef-right-aligin elementor-animation- media  \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  text-center\">\n                    <i aria-hidden=\"true\" class=\"elementkit-infobox-icon icon icon-envelope2\"><\/i>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                    E-mail                <\/h3>\n                        \t\t  \t<p>yaqueche@relaisgourmet.com<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13bd705 e-con-full e-flex e-con e-child\" data-id=\"13bd705\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b5a2cba e-con-full e-flex e-con e-child\" data-id=\"b5a2cba\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq-1\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53dfb25 at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"53dfb25\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee7b2e0 faq-accordion elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"ee7b2e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69d2d9a81d947\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-ee7b2e0\">\n                        <a href=\"#collapse-8d8f21469d2d9a81d947\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d8f21469d2d9a81d947\" aria-expanded=\"true\" aria-controls=\"Collapse-8d8f21469d2d9a81d947\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">Do the products contain additives or preservatives?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d8f21469d2d9a81d947\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-ee7b2e0\" data-parent=\"#accordion-69d2d9a81d947\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No, all our products are 100% natural, with no additives, preservatives or colorants. We prefer artisanal recipes and high-quality ingredients. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-ee7b2e0\">\n                        <a href=\"#collapse-a784b7869d2d9a81d947\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a784b7869d2d9a81d947\" aria-expanded=\"false\" aria-controls=\"Collapse-a784b7869d2d9a81d947\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">Are your products made in France?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a784b7869d2d9a81d947\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-ee7b2e0\" data-parent=\"#accordion-69d2d9a81d947\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, our products are made in France, in the heart of the Basque Country, to IGP Sud-Ouest standards.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-ee7b2e0\">\n                        <a href=\"#collapse-c35b5b669d2d9a81d947\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c35b5b669d2d9a81d947\" aria-expanded=\"false\" aria-controls=\"Collapse-c35b5b669d2d9a81d947\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">Where do your products come from?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c35b5b669d2d9a81d947\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-ee7b2e0\" data-parent=\"#accordion-69d2d9a81d947\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Our creations come from producers in south-western France. IGP-compliant, they reflect our commitment to the quality and authenticity of local culinary traditions. <\/p>\n<p><strong><a href=\"https:\/\/relaisgourmet.com\/en\/producer-foie-gras-artisanal-excellence-with-relais-gourmet\/\">Find out more about Relais Gourmet's excellence in craftsmanship<\/a><\/strong><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-ee7b2e0\">\n                        <a href=\"#collapse-9a376ff69d2d9a81d947\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9a376ff69d2d9a81d947\" aria-expanded=\"false\" aria-controls=\"Collapse-9a376ff69d2d9a81d947\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">What ingredients are used in your Foies Gras?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9a376ff69d2d9a81d947\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-ee7b2e0\" data-parent=\"#accordion-69d2d9a81d947\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Our Foies Gras are made with 100% natural ingredients (mainly duck liver, salt and pepper). Some products may contain additional ingredients such as sake or sweet onion, always without additives or preservatives. <\/p>\n<p><a href=\"https:\/\/relaisgourmet.com\/en\/producer-foie-gras-artisanal-excellence-with-relais-gourmet\/\"><strong>Find out more about Relais Gourmet's excellence in craftsmanship<\/strong><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-075ca64 e-con-full e-flex e-con e-child\" data-id=\"075ca64\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq-2\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb3124a at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"bb3124a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Orders &amp; Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b300b4 faq-accordion elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"1b300b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69d2d9a81ea8f\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-1b300b4\">\n                        <a href=\"#collapse-8d8f21469d2d9a81ea8f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d8f21469d2d9a81ea8f\" aria-expanded=\"true\" aria-controls=\"Collapse-8d8f21469d2d9a81ea8f\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">How do I place an order on our site?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d8f21469d2d9a81ea8f\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-1b300b4\" data-parent=\"#accordion-69d2d9a81ea8f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Simply select your products on RelaisGourmet.com, add them to your basket, confirm your order and follow the secure payment steps.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-1b300b4\">\n                        <a href=\"#collapse-a784b7869d2d9a81ea8f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a784b7869d2d9a81ea8f\" aria-expanded=\"false\" aria-controls=\"Collapse-a784b7869d2d9a81ea8f\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">What payment methods do you accept?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a784b7869d2d9a81ea8f\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-1b300b4\" data-parent=\"#accordion-69d2d9a81ea8f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>We accept credit cards (Visa, Mastercard, Carte Bleue), PayPal, Google Pay and PayLink, via a secure encryption system.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-1b300b4\">\n                        <a href=\"#collapse-c35b5b669d2d9a81ea8f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c35b5b669d2d9a81ea8f\" aria-expanded=\"false\" aria-controls=\"Collapse-c35b5b669d2d9a81ea8f\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">Can I change or cancel an order?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c35b5b669d2d9a81ea8f\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-1b300b4\" data-parent=\"#accordion-69d2d9a81ea8f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, within 24 hours after validation, provided that the order is not being prepared. Contact us by email or telephone. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-1b300b4\">\n                        <a href=\"#collapse-9a376ff69d2d9a81ea8f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9a376ff69d2d9a81ea8f\" aria-expanded=\"false\" aria-controls=\"Collapse-9a376ff69d2d9a81ea8f\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">Can I personalize a gift box?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9a376ff69d2d9a81ea8f\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-1b300b4\" data-parent=\"#accordion-69d2d9a81ea8f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, you can choose your products, add a personalized message and select the packaging. Contact our customer service department to compose your box. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-160d177 e-con-full e-flex e-con e-child\" data-id=\"160d177\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq-3\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4ea6ce at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"c4ea6ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery &amp; Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-894b0ab faq-accordion elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"894b0ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69d2d9a81fbaf\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-894b0ab\">\n                        <a href=\"#collapse-8d8f21469d2d9a81fbaf\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d8f21469d2d9a81fbaf\" aria-expanded=\"true\" aria-controls=\"Collapse-8d8f21469d2d9a81fbaf\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">What are the delivery times and costs?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d8f21469d2d9a81fbaf\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-894b0ab\" data-parent=\"#accordion-69d2d9a81fbaf\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>We offer standard delivery (3 to 5 working days) and express delivery (48 hours). Charges are calculated automatically according to weight and destination. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-894b0ab\">\n                        <a href=\"#collapse-a784b7869d2d9a81fbaf\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a784b7869d2d9a81fbaf\" aria-expanded=\"false\" aria-controls=\"Collapse-a784b7869d2d9a81fbaf\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">Do you deliver internationally?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a784b7869d2d9a81fbaf\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-894b0ab\" data-parent=\"#accordion-69d2d9a81fbaf\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, to many countries, with lead times generally between 4 and 8 working days.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-894b0ab\">\n                        <a href=\"#collapse-c35b5b669d2d9a81fbaf\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c35b5b669d2d9a81fbaf\" aria-expanded=\"false\" aria-controls=\"Collapse-c35b5b669d2d9a81fbaf\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">Is emergency delivery possible?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c35b5b669d2d9a81fbaf\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-894b0ab\" data-parent=\"#accordion-69d2d9a81fbaf\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, within 48 hours anywhere in Europe for orders placed before 10am (excluding weekends and public holidays). Call us directly for this service. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d811ccd e-con-full e-flex e-con e-child\" data-id=\"d811ccd\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq-4\">\n\t\t\t\t<div class=\"elementor-element elementor-element-195e4f9 at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"195e4f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Storage &amp; Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-326243e faq-accordion elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"326243e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69d2d9a820c91\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-326243e\">\n                        <a href=\"#collapse-8d8f21469d2d9a820c91\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d8f21469d2d9a820c91\" aria-expanded=\"true\" aria-controls=\"Collapse-8d8f21469d2d9a820c91\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">Do the boxes have an expiry date?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d8f21469d2d9a820c91\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-326243e\" data-parent=\"#accordion-69d2d9a820c91\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, every product has an expiry date on the packaging.<\/p>\n<p><strong><a href=\"https:\/\/relaisgourmet.com\/en\/storing-foie-gras-how-long-to-keep-it\/\">I would like more information on product preservation<\/a><\/strong><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-326243e\">\n                        <a href=\"#collapse-a784b7869d2d9a820c91\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a784b7869d2d9a820c91\" aria-expanded=\"false\" aria-controls=\"Collapse-a784b7869d2d9a820c91\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">How to store products<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a784b7869d2d9a820c91\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-326243e\" data-parent=\"#accordion-69d2d9a820c91\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Before opening, store at room temperature (cool and dry) for 3 years. After opening, refrigerate and consume within 15 days. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-326243e\">\n                        <a href=\"#collapse-c35b5b669d2d9a820c91\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c35b5b669d2d9a820c91\" aria-expanded=\"false\" aria-controls=\"Collapse-c35b5b669d2d9a820c91\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">What should I do if my parcel is damaged?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c35b5b669d2d9a820c91\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-326243e\" data-parent=\"#accordion-69d2d9a820c91\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Take a photo and contact us immediately. We will offer you a refund or a new shipment free of charge. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-326243e\">\n                        <a href=\"#collapse-9a376ff69d2d9a820c91\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9a376ff69d2d9a820c91\" aria-expanded=\"false\" aria-controls=\"Collapse-9a376ff69d2d9a820c91\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">How do I return an unsatisfactory product?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9a376ff69d2d9a820c91\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-326243e\" data-parent=\"#accordion-69d2d9a820c91\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Make a request within 48 hours of receipt by email or telephone. Products must be in their original condition. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-326243e\">\n                        <a href=\"#collapse-49f428269d2d9a820c91\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-49f428269d2d9a820c91\" aria-expanded=\"false\" aria-controls=\"Collapse-49f428269d2d9a820c91\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">What are the repayment conditions?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-49f428269d2d9a820c91\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-326243e\" data-parent=\"#accordion-69d2d9a820c91\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>We accept returns of new items in their original packaging within 15 days. Products more than 15% used will not be accepted. Refunds are made within 14 working days after validation.  <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bbddd3 e-con-full e-flex e-con e-child\" data-id=\"1bbddd3\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq-5\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9edd306 at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"9edd306\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support &amp; Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-171d1d2 faq-accordion elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"171d1d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69d2d9a821ec0\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-171d1d2\">\n                        <a href=\"#collapse-8d8f21469d2d9a821ec0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d8f21469d2d9a821ec0\" aria-expanded=\"true\" aria-controls=\"Collapse-8d8f21469d2d9a821ec0\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">How can I contact you?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d8f21469d2d9a821ec0\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-171d1d2\" data-parent=\"#accordion-69d2d9a821ec0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>By e-mail to info@relaisgourmet.com or by telephone on 05 40 07 07 65 (particularly for emergencies).<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-171d1d2\">\n                        <a href=\"#collapse-a784b7869d2d9a821ec0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a784b7869d2d9a821ec0\" aria-expanded=\"false\" aria-controls=\"Collapse-a784b7869d2d9a821ec0\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">What are the service hours?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a784b7869d2d9a821ec0\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-171d1d2\" data-parent=\"#accordion-69d2d9a821ec0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Customer service is available by email 24\/7. For calls, prefer Monday to Friday, 9am to 6pm. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-171d1d2\">\n                        <a href=\"#collapse-c35b5b669d2d9a821ec0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c35b5b669d2d9a821ec0\" aria-expanded=\"false\" aria-controls=\"Collapse-c35b5b669d2d9a821ec0\">\n                            \n                                <span class=\"number\"><\/span>\n\n                            \n                            <span class=\"ekit-accordion-title\">How do I leave a Google review?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-times\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c35b5b669d2d9a821ec0\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-171d1d2\" data-parent=\"#accordion-69d2d9a821ec0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You can share your experience on our dedicated Google page. Your feedback is invaluable in spreading the word about the quality of our products. <\/p>\n<p><a href=\"https:\/\/www.google.es\/search?sca_esv=487ffce0a83330f1&amp;si=AL3DRZHrmvnFAVQPOO2Bzhf8AX9KZZ6raUI_dT7DG_z0kV2_x3OuDH5Dz7yulJXl7-5XLLCwD5aToadPCSOXs86gVEwNEZmRDfp5UoNQ3U9FEdQDmVDmlMB_5ThxQCdf2EdjU61iI7DDW7G0fehcUL6Jk1VWK2mWlg%3D%3D&amp;q=Relais+Gourmet+Maison+Gastronomique+Avis&amp;sa=X&amp;ved=2ahUKEwjVqs_ljouTAxVdUUEAHUI_J6cQ0bkNegQIJhAH&amp;biw=1422&amp;bih=612&amp;dpr=1.35\"><strong>Leave a review on Relais Gourmet<\/strong><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Accueil Our products Orders &amp; Payments Delivery &amp; Shipping [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-60939","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ \/ Help on Our Products and Orders &#8211; 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