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No, all our products are 100% natural, with no additives, preservatives or colorants. We prefer artisanal recipes and high-quality ingredients.
Yes, our products are made in France, in the heart of the Basque Country, to IGP Sud-Ouest standards.
Our creations come from producers in south-western France. IGP-compliant, they reflect our commitment to the quality and authenticity of local culinary traditions.
Find out more about Relais Gourmet's excellence in craftsmanship
Our Foies Gras are made with 100% natural ingredients (mainly duck liver, salt and pepper). Some products may contain additional ingredients such as sake or sweet onion, always without additives or preservatives.
Find out more about Relais Gourmet's excellence in craftsmanship
Simply select your products on RelaisGourmet.com, add them to your basket, confirm your order and follow the secure payment steps.
We accept credit cards (Visa, Mastercard, Carte Bleue), PayPal, Google Pay and PayLink, via a secure encryption system.
Yes, within 24 hours after validation, provided that the order is not being prepared. Contact us by email or telephone.
Yes, you can choose your products, add a personalized message and select the packaging. Contact our customer service department to compose your box.
We offer standard delivery (3 to 5 working days) and express delivery (48 hours). Charges are calculated automatically according to weight and destination.
Yes, to many countries, with lead times generally between 4 and 8 working days.
Yes, within 48 hours anywhere in Europe for orders placed before 10am (excluding weekends and public holidays). Call us directly for this service.
Yes, every product has an expiry date on the packaging.
Before opening, store at room temperature (cool and dry) for 3 years. After opening, refrigerate and consume within 15 days.
Take a photo and contact us immediately. We will offer you a refund or a new shipment free of charge.
Make a request within 48 hours of receipt by email or telephone. Products must be in their original condition.
We accept returns of new items in their original packaging within 15 days. Products more than 15% used will not be accepted. Refunds are made within 14 working days after validation.
By e-mail to info@relaisgourmet.com or by telephone on 05 40 07 07 65 (particularly for emergencies).
Customer service is available by email 24/7. For calls, prefer Monday to Friday, 9am to 6pm.
You can share your experience on our dedicated Google page. Your feedback is invaluable in spreading the word about the quality of our products.
14 rue Burugoria 64700 Hendaye (Pays Basque) – France
Tél : +33 5 40 07 07 65 (prix appel local)
Siret Bayonne : 482415015
Numéro TVA intra. : FR13482415015
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